EBMC on Queens
How do I make a complaint or give feedback?
You can make a complaint verbally by asking to speak with a Business Manager, or in writing by email or letter. Emailed complaints and feedback should be addressed to admin@eastbrunswickmedical.com.au.
The Business Manager will respond to your complaint or feedback within three working days.
What will you do with my complaint or feedback?
The Business Manager will discuss your issues with relevant parties and advise you of any outcomes. Your complaint or feedback will also be reviewed with the management team to identify areas for improvement in service provision, policies or procedures.
What happens if I am not satisfied with the outcome?
If you are not happy with the actions taken or the outcome, we encourage you to explore this further with the Business Manager. If you are still unhappy, you are entitled to register a complaint with the Victorian Health Complaints Commissioner.
Phone: 1300 582 113
Website: www.health.vic.gov.au
New patients welcome
