Who we are
EBMC On Queens is a general practice located in Fitzroy North, Victoria.
Our website is: https://www.eastbrunswickmedical.com.au/
We are committed to protecting the privacy and confidentiality of personal information collected through our website and in connection with our services.
Information we collect
When you use our website, we may collect limited information such as:
- information you voluntarily provide through website forms or enquiries;
- your IP address, browser type and device information;
- information about how you use and navigate the website; and
- information collected through cookies and analytics tools.
Please avoid submitting sensitive medical or health information through general website contact forms unless specifically requested.
Online bookings
Our website may provide links to third-party appointment booking services, including HotDoc.
When you make a booking through a third-party service, the information you provide is collected and handled in accordance with that provider’s own privacy policy and terms.
Cookies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website and support our digital marketing activities.
Cookies may collect information such as your browser type, device, pages visited and interactions with the website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Analytics and third-party services
We may use third-party services such as website analytics, advertising platforms, booking systems and embedded content.
These providers may collect information about your interaction with our website in accordance with their own privacy policies.
Embedded content, such as maps, videos or other third-party content, may behave in the same way as if you had visited the third-party website directly.
How we use your information
Information collected through the website may be used to:
- respond to enquiries;
- operate and improve the website;
- understand how visitors use the website;
- maintain website security;
- support appointment booking and practice communications; and
- measure the effectiveness of our website and marketing activities.
Who we share your information with
We do not sell your personal information.
Information may be shared with trusted third-party service providers where required to operate the website, provide booking functionality, maintain website security, analyse website usage or support our digital services.
Personal information may also be disclosed where required or authorised by law.
How long we retain your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by applicable legal, regulatory or record-keeping obligations.
Protecting your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting information over the internet is completely secure, and we cannot guarantee the security of information transmitted through the website.
Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
You may also contact us if you have a question or concern about how your personal information is handled.
Contact us
For privacy-related enquiries, please contact:
EBMC On Queens
408 Queens Parade
Fitzroy North VIC 3068
Phone: 03 9388 0990
Email: admin@eastbrunswickmedical.com.au
Because this is a medical practice, I’d also have the clinic confirm this wording against its existing patient/privacy policy before publishing, particularly the sections covering health information, medical records and third-party providers. This version is much more appropriate for the website than the default WordPress policy, but it shouldn’t replace any formal clinical privacy policy the practice already operates under.